FogLifter helps internal teams gain a unified view of assets, costs, and service performance, while outsourced environments benefit from independent validation of inventory, billing, and SLA outcomes. Either party in an outsource relationship can contract for FogLifter separately — and both see the same trusted data.
Whether IT is run internally as a shared service or outsourced to one or more providers, the underlying challenge is the same: nobody trusts the numbers enough to act on them.
IT operates as a shared service to business units — but asset counts are contested, chargeback allocations feel arbitrary, and planning cycles stall because reconciliation never fully closes. Different teams maintain different spreadsheets with different numbers. The CMDB says one thing, billing says another, and discovery says something else entirely. The data exists, but nobody can point to one trusted source and say "this is the number."
A customer contracts with one or more service providers for infrastructure, managed services, or full IT operations — but the provider's invoice doesn't match the customer's records. SLA measurements are contested. Neither side can prove the server count. One healthcare customer was disputing 3,000 to 5,000 servers — 7% to 10% of 52,000 production servers — with their service provider every single month. The dysfunction isn't malicious. It's structural.
When IT operates as a shared service, every business unit consumes the same applications, storage, and infrastructure — but nobody agrees on what they owe or what they're getting. FogLifter provides the validated data foundation that makes internal IT conversations evidence-based.
"If you're doing shared services, the business unit receiving a chargeback bill assumes it's correct as long as it's within 20% of last month. It's more trouble than it's worth to verify. Over time, those small unchecked differences compound."
In an outsource relationship, both parties are working from incomplete information — and neither can prove the other wrong. FogLifter creates common ground: one validated record that both the customer and the provider can see, comment on, and use to resolve differences.
"We've worked both sides of the outsource equation. As the customer, you watch disputes recur every month. As the provider, you watch good-faith invoices get challenged because nobody can prove the numbers. The dysfunction costs both sides."
The dysfunction in an outsource relationship isn't one-sided — and neither is the value of resolving it. FogLifter delivers measurable outcomes for the customer, the provider, and the relationship between them.
Verified asset counts stop overpayment. SLA credits are identified and recovered. Chargeback allocations become evidence-based rather than estimated. Invoice validation catches discrepancies before they compound. Customers have achieved $3.5M in annual cost avoidance and 85% reduction in billing disputes through validated data that both parties accept.
Faster dispute resolution reduces account management overhead. Accurate invoicing means faster accounts receivable — no more delayed AR from contested bills. FogLifter also identifies assets the provider wasn't billing for, recovering revenue that was invisible without cross-system correlation. One deployment achieved $110K per month in FTE savings from automated reconciliation alone.
The Validation View gives both parties a shared record. Suspicions like "are you sure you counted that right?" become evidence-based conversations. A healthcare customer with 52,000 servers saw monthly disputes that festered for weeks start resolving in the same billing cycle. The relationship between customer and provider fundamentally improved — because trust replaced suspicion.
Whether you're managing internal shared services or an outsourced relationship, the pages below cover the specific capabilities evaluators ask about.
Charges verified against contracts and actual consumption — so variance is caught before it becomes a dispute.
Measure provider and service outcomes against trusted evidence — chained from SLA to KPI to SLO.
Business unit allocations backed by validated cost, ownership, and consumption data.
