Privacy Policy

Thank you for choosing to be part of our community at Virtual Service Operations, LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at vsoinfo@vso-inc.com.

This privacy notice describes how we handle your information when you visit our website at foglifter.ai or engage with us in related ways, including sales, marketing, or events. "Website" refers to any website of ours that links to this policy. "Services" refers to our Website and other related services.

1. What Information Do We Collect?

Information you provide to us. We collect personal information that you voluntarily provide when you fill out a form on our Website, express interest in our products or Services, or otherwise contact us. This may include your name, email address, phone number, company name, and any information you choose to include in your message.

Information automatically collected. When you visit our Website, we automatically collect certain information that does not reveal your identity, such as your IP address, browser and device characteristics, operating system, referring URLs, and information about how you use our Website. We collect this through cookies and similar technologies, primarily to maintain the security and operation of our Website and for analytics.

We do not knowingly collect sensitive personal information such as government ID numbers, financial account details, health data, or biometric identifiers through this Website.

2. How Do We Use Your Information?

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you marketing and promotional communications, where permitted, which you can opt out of at any time
• Maintain the security of our Website, including fraud monitoring and prevention
• Analyze Website usage and improve our content and Services
• Comply with our legal obligations and respond to lawful requests

3. Will Your Information Be Shared?

We do not sell or share your personal information for cross-context behavioral advertising, and we have not done so in the preceding 12 months.

We may share your information with third-party service providers who perform services for us, such as website hosting, analytics, and marketing automation. These providers are bound by contract to safeguard your information and may only use it to perform services on our behalf. We may also disclose information where legally required, such as in response to a subpoena or court order, or in connection with a merger, acquisition, or sale of company assets.

4. Cookies and Analytics

We use cookies and similar technologies to operate our Website and understand how visitors use it. We use Google Analytics (GA4) to analyze Website traffic; Google's use of data is governed by its privacy policy at policies.google.com/privacy. We also use HubSpot for marketing and customer relationship management, which places cookies to track interactions with our Website. Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, though this may affect certain features of our Website.

5. How Long Do We Keep Your Information?

We keep your personal information only as long as necessary for the purposes described in this notice, unless a longer period is required or permitted by law. When we no longer have a business need to process your information, we will delete or anonymize it.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect your personal information, including encryption of data in transit and access controls for internal staff. As a cybersecurity company, we hold ourselves to a high standard in protecting the data you entrust to us. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. If we learn that we have collected personal information from a user under 18, we will take reasonable measures to delete it. If you become aware of any such data, please contact us at vsoinfo@vso-inc.com.

8. Your Privacy Rights

California residents

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to request access to the personal information we collect, request correction or deletion, and know whether we sell or share your personal information (we do not). We will not discriminate against you for exercising these rights. We recognize the Global Privacy Control (GPC) signal as a valid opt-out of the sale or sharing of personal information for California residents. To exercise these rights, contact us at vsoinfo@vso-inc.com.

Other U.S. state residents

Residents of Virginia, Colorado, Connecticut, Texas, Montana, and other states with comprehensive privacy laws have rights that may include access, correction, deletion, data portability, opting out of targeted advertising, and appealing a denied request. To exercise any of these rights, contact us at vsoinfo@vso-inc.com. If we deny your request, you may appeal by emailing us with the subject line "Privacy Rights Appeal." We will respond to verifiable requests within 45 days, extendable by an additional 45 days where reasonably necessary.

To opt out of marketing emails, click the unsubscribe link in any marketing email or contact us. We may still send service-related messages.

9. Government and Controlled Data

This privacy notice applies to personal information collected through the foglifter.ai website and related marketing activities. It does not govern the handling of Controlled Unclassified Information (CUI), government contract data, or information processed under DFARS 252.204-7012, CMMC, or other federal cybersecurity requirements. Data handled in connection with U.S. government contracts is subject to separate data handling and security requirements.

10. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by a revised "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review it periodically.

11. How to Contact Us

If you have questions or comments about this notice, or wish to review, update, or delete the personal information we hold about you, contact us at vsoinfo@vso-inc.com or by mail at: