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Measure outcomes against evidence.

FogLifter connects SLA to KPI to SLO chains across multiple suppliers and Resource Towers, so performance disputes are resolved with data, not opinions.

See Internal or Outsourced IT

1 Measure what the business cares about.

SLA-to-KPI-to-SLO chaining bundles infrastructure components into service-level measurements, across internal and outsourced service providers.

98.7-99.1%patching compliance across ~55K servers

  1. Infrastructure components

    Infrastructure components are bundled into service-level measurements.

  2. SLA to KPI to SLO

    One chain across one, two, or three suppliers, in the same model.

  3. What the business cares about

    Clinician app availability or consumer banking uptime, not infrastructure metrics in isolation.

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2 Cross‑supplier visibility.

SLA data is processed manually from numerous sources in varying formats. FogLifter automates SLA data processing across all providers, into one validated view.

3MSPs measured across a large healthcare deployment
Provider 1Provider 2Provider 3GapFogLifterProvider 1Provider 2Provider 3Provider 1Provider 2Provider 3GapFogLifterProvider 1Provider 2Provider 3

  1. Different formats

    SLA data from multiple providers arrives in different formats.

  2. Ingested automatically

    Automated SLA ingestion from every managed service provider.

  3. Measured in parallel

    One dashboard, multiple providers, drillable to tickets.

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3 Drillable to every incident.

FogLifter feeds validated performance data into a single dashboard, drillable from any SLA result to the individual incidents and tickets underneath.

Real-timeSLA tracking

  1. SLA result

    Validated performance data, in a single dashboard.

  2. Incidents

    Every result is linked to the incidents behind it.

  3. Tickets

    Every SLA result backed by validated ticket and incident data.

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4 Disputes that meet the deadline.

Evidence packs are generated for contractual dispute windows, so a missed SLA is disputed in time and SLA credits are identified and recovered.

10-daydispute window met, a dispute capability that was previously impossible
$11.5Mover 6 years at a single customer deployment managing SLA validation
Missed SLAWindow closesSLA resultIncidentsTicketsEvidence packDispute filedMissed SLAWindow closesSLA resultIncidentsTicketsEvidence packDispute filed

  1. Missed SLA

    Manual processing means disputes miss contractual deadlines.

  2. Evidence pack

    Evidence packs generated for contractual dispute windows.

  3. Inside the window

    Missed SLAs disputed within the required 10-day window.

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Go deeper.

Performance is one part of the picture. These pages cover the rest of it.

Internal or Outsourced IT

One foundation for internal and outsourced IT.

Learn more

Asset and CMDB Accuracy

A validated picture of assets and ownership.

Learn more

Cost Transparency and Validation

Tie every dollar to a service and an owner.

Learn more

How It Works

From fragmented source records to governed answers.

Learn more

Resolve performance disputes with data, not opinions.

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