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Accurate Operational IT Data ITAM Accuracy & Validation IT Data Accuracy Automated Data Integration & Ingestion CMDB & Validation Asset Inventory Invoice Validation IT Financial Management (ITFM) / TBM IT Cost Transparency SLA Measurement & Performance IT Spend Optimization IT Financial Visibility Showback & Chargeback Cost of Service
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IT Financial Management (ITFM) / TBM

Measure outcomes against evidence.

FogLifter® connects SLA → KPI → SLO chains across multiple suppliers and service towers — so performance disputes are resolved with data, not opinions, within contractual timeframes.

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Illustration representing the SLA Measurement solution

Expected outcomes

What good looks like for teams adopting this solution.

Cross-supplier visibility One dashboard, multiple providers, drillable to tickets
Contractual compliance Dispute missed SLAs within the required 10-day window
Evidence-grade Every SLA result backed by validated ticket and incident data
Multi-provider SLA performance tracked across internal and outsourced service providers

From problem to solution

Each FogLifter solution follows a decision-oriented path.

The problem

SLA data is processed manually from numerous sources in varying formats. There is no real-time visibility, and no ability to dispute missed SLAs within contractually required windows.

  • SLA data from multiple providers arrives in different formats.
  • Manual processing means disputes miss contractual deadlines.
  • No drill-down from SLA result to the underlying tickets and incidents.

How FogLifter addresses it

FogLifter automates SLA data processing across all providers, feeding validated performance data into a single dashboard drillable to individual incidents and tickets.

  • Automated SLA ingestion from every managed service provider.
  • Dashboard with drill-down to incident level.
  • Evidence packs generated for contractual dispute windows.

Related solutions

This solution works alongside other capabilities in the ITFM / TBM set.

Proof points

Evidence, not opinion.

Documented

3 MSPs measured

Across a large healthcare deployment.

Compliance

98.7–99.1%

Patching compliance across ~55K servers.

Speed

10-day window

Dispute capability that was previously impossible.

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